SewNeau’s Terms of Sale

Definitions

For purposes of the Agreement, the following terms have the meanings specified below:

Customer – Means and includes an individual, sole proprietor, a partnership, a joint venture, a corporation, a limited liability company, a trust, an unincorporated association or organization, and a government or any agency or political subdivision thereof.

SewNeau – Means and includes an individual or individuals employed by RBR, Inc., (an Ohio corporation) an individual, sole proprietor, a partnership, a joint venture, a corporation, a limited liability company, a trust, an unincorporated association or organization, and a government or any agency or political subdivision thereof, operating either with or without contract or license, who are not otherwise specifically identified in attachments to the Agreement, conducting business under the duly registered State of Ohio trade name: "SewNeau."

Other Terms

Any additional or different terms, whether or not materially different, set forth in any communication from the Customer are objected to and hereby rejected.

New Orders

SewNeau may, from time to time, change or modify any of the Terms of Sale contained herein. As a result, any new orders placed by the Customer not specifically covered by a written agreement shall be subject to the then prevailing Terms of Sale, which shall be posted and maintained by SewNeau at its Website, the address of which is now: http://www.sewneau.com/legal/sewneau.terms.of.sale.php.

Order Refusal or Cancellation

SewNeau retains the right to refuse or cancel any order, at any time, with or without cause. Order refusal or cancellation shall not require notice to the customer, or customer pre-approval. Prepaid orders, refused or cancelled without cause shall be subject to the immediate processing of a credit for the entire amount paid.

Alterations of Handcrafted Specialties Ordered Online

The scope of the sale includes products according to the original product description as detailed on the Website at the time the order is placed and does not include alteration(s) unless specified. Special orders requiring alteration(s) must be arranged with SewNeau and confirmed in writing by SewNeau prior to purchase.

Estimates

Estimates do not include any costs associated with either delivery, or sales tax.

New Garments - SewNeau must either see the pattern, or be provided the pattern brand and number for reference. If it is to be made from a favorite garment you already own, we must see the original garment. At least one personal appointment for fitting and consultation at our shop may be required.

Alterations and Repairs - SewNeau may need see the garment, or accessory, before providing an estimate. At least one personal appointment for fitting and consultation at our shop may be required. Greater Clevelanders seeking simple alterations such as hemming, or replacing a button or zipper, should contact us for an estimate.

Ownership Rights

SewNeau shall retain all title and ownership rights to the products within the scope of the sale until such time as SewNeau has received full payment for same.

Tax Liability

All products ordered by Customers that reside in the State of Ohio shall be subject to Ohio state sales tax. Customer warrants and represents that all tax information provided to SewNeau shall be a true and honest statement of Customer’s potential tax liability and further agrees to indemnify and hold harmless SewNeau from any and all losses arising from any breach thereof. Customer understands that changes in tax liability may impact products within the scope of the sale and agrees that any additional fee(s) to bring these products into compliance with the new tax liability will be additionally charged.

Shipping and Delivery

SewNeau ships to U.S. addresses in the 48 contiguous states only. We do not ship to Alaska or Hawaii. All orders are shipped via Priority Mail (regular shipping) per the rates shown below and are subject to change without notice. Packages are tracked via a Postal Service delivery confirmation number and may require a signature upon delivery. Special priority pickup or delivery service must be arranged with SewNeau and confirmed in writing by SewNeau prior to purchase. Shipping and delivery costs for online purchases will be added at the PayPal Website at the time of check-out.

In-person orders for handcrafted specialties, alterations or garment-making do not include shipping. The customer must make their own arrangements for the pick-up of in-person orders at our shop.

Packages Sent to SewNeau - Return items sent to SewNeau require a return merchandise authorization, which we assign. Return items sent without an RMA will be refused. All packages must be sent with the shipping cost prepaid. Packages sent C.O.D., or “Freight Collect” will be refused.

Order Total
before Sales Tax (If any)
Estimated
Shipping Cost
0.01 - 14.99 5.00
15.00 - 49.99 7.00
50.00 - (or more) 9.00

Schedule

2. Handcrafted Specialties Ordered Online - Each product is made to order, subject to the availability of materials. Most orders require 3 - 5 days to produce. SewNeau will email Customer the anticipated completion and shipping dates, upon our receipt of payment, per the following schedule. If material availability will effect the order, the email will advise Customer of same and specify options appropriate to the circumstance. SewNeau shall incur no liability or penalty for delays due to state of war, civil disorder, fire, strikes, accidents, action of Government or civil authorities and acts of God or other causes beyond its control.

Payment confirmation
Received
Notice Sent
to Customer
Weekdays, before 5 pm Same Day
Weekdays, after 5 pm Next Day
Sat & Sun Monday
Legal Holiday Next Business Day

Fashioning New Garments, Accessories, Alteration, Repairs - Each project is unique requiring special consideration by SewNeau with regard to the time required for project completion. Projects are completed in the order they are received unless other arrangements are agreed to, in advance, by SewNeau. At no time will SewNeau be subject to, or held liable in any way for not meeting, any schedule or deadline not agreed to in advance by SewNeau. SewNeau shall incur no liability or penalty for delays due to state of war, civil disorder, fire, strikes, accidents, action of Government or civil authorities and acts of God or other causes beyond its control.

All times are Eastern.

Terms of Payment

Fashioning New Garments, Accessories, Alteration, Repairs and Fashion Consulting

  1. First-time Customers, all Customers Outside Greater Cleveland - SewNeau requires a 50% deposit when the project begins. The balance is due upon pickup, or prior to delivery if we ship it.
  2. Repeat Greater Cleveland Customers - Payment to be made, in full, upon pickup.

Handcrafted Specialties Ordered Online

  1. Prepaid in full with Credit Card or Check.

Method of Payment

Cash - U.S. funds

Checks - SewNeau accepts personal and business checks (no counter checks, or third party checks) in US funds, drawn on a bank located in the United States.

Credit Cards - Via our corporate PayPal account, with your VISA, MasterCard, Discover or American Express. Customers do not have to be PayPal members to use this service. Contact us for details. SewNeau does not consider credit card payment complete until we receive payment confirmation from PayPal. If SewNeau is to ship the order, the credit card billing address must match the shipping address.

Returns, Refunds and Exchanges

Claims for defects, damages or shortages must be made by the Customer in writing within seven (7) days of the delivery. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission that they fully comply with the terms, conditions and specifications hereto. Returns, refunds and exchanges will only be considered when:

  1. Requested within 7 days of the delivery
  2. Merchandise is accompanied by a Return Merchandise Authorization (RMA) issued by us
  3. Merchandise is returned with shipping pre-paid by you
  4. Merchandise is received by us in “like-new” condition

Orders for Handcrafted Specialties that include personalization (such as monogramming) of any kind, or alteration(s), or custom sizing, cannot be returned for refund or exchange under any circumstances.

Under no circumstances will Standard Shipping and Handing, or either Priority or Express Handling Charges be refunded.

If Customer satisfies our returns, refunds and exchanges policy (above) SewNeau will (if refund): credit the Customer's charge card for the original amount of the merchandise, minus Standard Shipping and Handing, or either Priority or Express Handling Charges (if part of the order). Refunds will only be made to the original purchaser and can only be credited to the charge card used at the time of the original purchase; (if exchange): ship Customer a replacement with similar characteristics, or at SewNeau's sole discretion, credit the Customer's charge card as described above. Customer understands that the nature of products are such that exact replacements cannot be guaranteed. To inquire about a return, refund or exchange, please contact us.

Disclaimer of Warranty

The products covered by these Terms of Sale are provided "as is," without a warranty of any kind. All express or implied representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement, are hereby excluded to the extent permitted by law

Limitation of Liability

In no event shall SewNeau be liable for any lost revenue, profit, or for direct, indirect, special, consequential, incidental or punitive damages however caused and regardless of theory of liability arising out of the use of or inability to use the product covered by the Agreement, even if SewNeau has been advised of the possibility of such damages. In no event will SewNeau’s liability in connection with the scope of the sale exceed the stated selling price paid to SewNeau by the Customer.

Litigation

In the event that SewNeau shall begin any litigation to enforce the terms of the Agreement, then the Customer shall pay SewNeau’ court costs and reasonable attorneys fees.

Invalidation

Invalidation of any of the provisions, covenants, or restrictions of these Terms of Sale, by judgment or court order, shall in no way affect any other provision, covenant, or restriction, which shall remain in full force and effect.

In the event statements exist in accompanying agreements, exhibits or attachments, that are, or may be determined to be in conflict with any statements made herein, the Customer acknowledges and agrees that said statements are hereby replaced with and superseded by those found herein.

Governing Law

This agreement shall be governed and interpreted under the laws of the State of Ohio, USA, as now or hereafter may be in existence.

Customer acknowledges and understands and agrees that this agreement shall be construed and enforced under the laws of the State of Ohio, USA. Customer represents that Customer understands that Ohio courts are best suited for both interpretation and enforcement of Ohio law. Customer further acknowledges that SewNeau is located in Cuyahoga County, Ohio, USA and that the Customer is aware of the exact geographic location of Cuyahoga County within the state of Ohio, USA.

Customer further acknowledges that the Agreement is both factually and legally made in Cuyahoga County, Ohio, USA. Customer further understands that any litigation may require that the customer pay for the costs and expense of witnesses, travel, lodging, meals, attorneys fees and other unknown amounts necessary for the Customer to maintain any litigation. Customer accepts the responsibility of bearing all of the above costs and any other necessarily and properly related thereto as part of the costs and economic burden of conducting business.

As a consequence of understanding all of the above, Customer agrees and understands that any litigation commenced to enforce any term, condition, obligation, right or responsibility stated or implied above shall be brought in Cuyahoga County, Ohio, USA.

Version: 2015 12-02 A

Seamstress, alterations, tailoring, clothing repair, dressmaking
Serving Cleveland Ohio women & men since 1984