Frequently Asked Questions & Their Answers

Get answers to many of the most frequent questions SewNeau is asked.

35+ years is a long time to be in business. Since 1984 SewNeau has been Cleveland Ohio’s “No Stress” Seamstress. Most of those customer relationships began with a question. In the past 30 years, many of the same questions have been asked

Although we hope you will find your answer here, if not please contact us.

  • Do I need an appointment to see SewNeau?
    • Always!
    • No drop-ins and no waiting - No exceptions
    • Contact us to setup a time just for you
    • +1 (216) 688-0850
  • What are SewNeau’s hours for appointments?
    • Monday - Friday: Noon - 5pm
    • Saturday & Sunday: Closed
  • Can SewNeau Work from a my idea, a photo, ad or sketch?
    • No… Not for Clothing Items - No exceptions
    • We work from sewing patterns, or an existing garment we can take apart
    • For non-clothing items, please contact us to discuss the specifics
  • Does SewNeau design clothing?
    • No - We work from sewing patterns, or an existing garment we can take apart
  • Does SewNeau alter, or repair leather or knitted items?
    • No - Items we will not work on:
      • Furniture upholstery
      • Draperies
      • Underwear
      • Spandex items
      • Knitted or crocheted items
      • Leather, fur or shearling items
      • Rubber or vinyl items
  • Can SewNeau give me an estimate before beginning the work?
    • Yes - Estimates are provided without charge
    • Some items must be seen before the work can be estimated
    • Estimates never include Ohio sales tax, shipping or delivery costs
  • I need something fixed immediately, can SewNeau do this?
    • We do not perform work while you wait
    • However, we may be available to meet a deadline of less than 24 hours
    • Please contact us to discuss availability
  • What forms of payment does SewNeau accept?
    • Cash - U.S. currency only
    • Checks in U.S. funds, drawn on a bank in the United States
      • No counter or third party checks accepted
    • MasterCard, VISA, Discover & AMEX
  • What are SewNeau’s payment terms?
    • (In Person Orders) Payment in full when picked-up
    • (Shipped Orders) Payment in full prior to shipping

More Answers

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